Streamlined and personalized customer experience platform for insurers, enhancing digital engagement and sales.
SAP Commerce Cloud for Financial Services is tailored to meet the unique needs of insurers in digital customer interactions. It provides a platform for creating personalized customer experiences, supporting omnichannel engagement, and facilitating digital sales processes.
Feature List
- Personalized customer experiences
- Omnichannel engagement support
- Digital sales facilitation
- Customer data management
- Integration with core insurance systems
- Analytics and reporting
Use Case Scenarios
- An insurer implements the platform to create a unified customer experience across web, mobile, and agent interactions.
- A digital-first insurer uses the solution to streamline online policy sales and service processes.
- An established insurer leverages the platform to enhance cross-selling and upselling through personalized recommendations.
Functionality Overview
SAP Commerce Cloud for Financial Services operates as a comprehensive customer engagement platform. It manages customer interactions across various channels, provides personalized experiences based on customer data and behavior, and supports the entire customer journey from initial engagement to policy purchase and ongoing service. The platform integrates with core insurance systems to ensure data consistency and enable seamless processes.
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Demo Video
