A comprehensive claims management software streamlining the entire process from initial reporting to settlement with automated features.
Newgen's AI-Powered Claims Management Software is designed to handle the entire lifecycle of insurance claims. It features a customer self-service portal for claim initiation and tracking, automated policy information retrieval to speed up processing, and smart case routing to ensure efficient handling. The software employs rule-based algorithms for claim categorization and provides thorough assessment capabilities, allowing for faster, more accurate claim settlements while reducing operational costs.
Feature List
- Omnichannel customer experience
- Automated claims management
- Underwriting automation
- Personalized policy options
- Integration with telematics
- Real-time policy updates
- Analytics and reporting tools
Use Case Scenarios
- An insurer could use the self-service portal to allow customers to file and track claims, reducing call center volume.
- A claims department could leverage smart case routing to distribute workload efficiently among adjusters.
- An insurance company could use the monitoring tools to identify bottlenecks in the claims process and improve overall efficiency.
Functionality Overview
The AI-Powered Claims Management Software serves as a central hub for all claims-related activities. It begins with the initial claim report, either through the self-service portal or other channels, and guides the claim through verification, assessment, and settlement stages. The smart routing system ensures claims are directed to the appropriate handlers, while the rule-based algorithms help in quick categorization and processing of claims. Throughout the process, the system provides real-time updates and analytics for both claimants and insurers.
